NOTE for Trade enquiries – please also consult trade terms and conditions and account requirements.
When making a purchase from Blue Wing Books it’s important to complete your order with accurate contact details. If by chance, you enter the wrong contact details, please contact us with the correct details. If you enter an incorrect address, Blue Wing Books is not responsible for replacing your order if your items have already been dispatched.
All pricing is in Australian Dollars (AUD). Blue Wing Books reserves the right to change pricing at our discretion and without notice.
PAYMENT Blue Wing Books will accept payment of your purchase in the following ways:
- PayPal via direct deposit or Credit Card option (Mastercard, Visa, Discover and Amex)
- Bank Transfer into Blue Wing Books bank account.
- Cheque made payable to Blue Wing Books.
- If for some reason, none of the above options work for you please contact Blue Wing Books.
PROCESSING OF ORDERS
Blue Wing Book will process your order within 72 business hours from the time your payment has cleared our accounts.
SHIPPING AND DELIVERY
Shipping within Australia
Blue Wing Books uses standard postage within Australia for delivery. Blue Wing Books offers postage concessions from time to time – check our website for details. If the parcel is being sent to remote locations, we reserve the right to pass on additional postage charges if applicable. We will however contact you prior to dispatch to receive your approval for any additional charges. Blue Wing Books will not be responsible for any lost packages shipped via regular Australia Post mail. We will supply you with a tracking number from Australia Post if required.
Blue Wing Books delivers worldwide, however the cost of shipping must be met by you. If we expect any delays with your order, Blue Wing Books will contact you immediately. If your order is urgent please let us know in the comments section at checkout and we will endeavour to dispatch it sooner.
RETURNS AND EXCHANGE
- Blue Wing Book will happily assist with a return or exchange of any of our products purchased at full price from our online store within 28 days of the original receipt. The product that is being returned or exchanged must still be in the original packaging, tags attached and with the original receipt of purchase. In addition, the product must be new/unused/unworn/unwashed/not having any odour to the product like smoke or perfume. Blue Wing Books will not exchange any product that is not accompanied with the original proof of purchase.
- Postage for returns/exchanges must be pre-paid by you. When you send your return/exchange product back to Blue Wing Books please ensure to follow the following steps:
- Please make a note if you want your item returned or if your item is to be exchanged. If the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
- Send return items to Blue Wing Books postal address. Send notification of item being returned or exchanged via our mail form here.
- Blue Wing books is not responsible for packages not received and therefore, suggests you use a carrier that provides a tracking number and keeping the tracking number recorded in a safe place.
- If you have requested a refund, a credit will be issued within 10 business days of receipt of returned goods.
- Please note that Blue Wing Books will not refund or exchange items that are deemed to have been damaged.
RETURNS – EXCHANGES Policy on Sale Items
Items purchased on sale are not eligible for returns/exchanges.
All content on the Blue Wing Books website, such as but not limited to: images, text, logos, graphics and advertisements will remain the property of Blue Wing Books unless specified otherwise. If anyone uses the Blue Wing Books intellectual property in an unauthorised manner they may breach: copyright, trademark and other applicable laws and could result in criminal or civil penalties.
PRIVACY AND SECURITY
At Blue Wing Books we respect your privacy and therefore any personal information that you provide to us including your name, address, telephone number and email address will be kept safe and confidential and only used to process your order. Blue Wing Books will not sell, rent, loan or disclose your information to others unless otherwise required by law. Blue Wing Books website is secure and will not store your payment details.
Except where specifically noted, no information (or graphics) within the Blue Wing Books web site may be copied, duplicated, stored or reproduced in any form without the express written consent of Blue Wing Books.
Thank you for shopping with Blue Wing Books. We trust that you enjoy your shopping experience with us and we look forward to offering you new and exciting products in the future.